Terms & conditions of Guarantee
We have three different levels for our extended guarantees depending on which category your product belongs. You can also find your product in the main menu to see the applicable guarantee terms. For products not listed below, general terms of delivery apply.
Terms for underfloor heating products
Ebeco AB provides a 12-year guarantee for material faults to heating cables/foil including supplied accessories and insulation board, hereafter referred to as the “Products”.
Should material faults occur to the Products during the period of the guarantee, Ebeco AB agrees to repair or replace the Products without cost to the purchaser. Ebeco AB also undertakes to restore the floor to its original condition after performed repair or replacement. To be able to rectify the fault, the purchaser must have saved or have access to 1 m² of the original flooring material.
Ebeco AB provides a 5-year product guarantee for the supplied thermostat.
The guarantee only applies under the condition that installation of the Products is performed by an authorised electrician in accordance with applicable regulations and the installation instructions issued by Ebeco. And that one of the following requirements is met:
A) The installation is performed using and documented in Ebeco's service, Garantera.
Or
B) This guarantee certificate including the test report is completed in full, and along with material specifications or an invoice, signed by the electrician who performed the installation. Furthermore, there must be photos that show the Products in their entirety after installation but before covering, or alternatively, a detailed drawing of the end connections and joints of the Products as well as the exact locations of floor sensors.
The guarantee does not apply to installations performed by non-authorised electricians or if a non-authorised electrician has made modifications or repairs. Furthermore, the guarantee does not apply to faults that have occurred as a result of use of improper materials and floor constructions,
or as a result of incorrect installation. Damage caused by vandalism, fire, lightning or water, or damage caused by carelessness, abnormal use or as a result of accidents, is not covered either.
To make a guarantee claim, the following applies: Ebeco AB must be notified before any action is taken. Furthermore, a guarantee certificate with an accompanying invoice for installation or material specification and a completed and signed test report must be presented.
Extend the guarantee to 25 years with Garantera
Ebeco's digital service, Garantera, documents all heating cable installations in a simple, safe and structured way. An installation made using Garantera automatically gets an extended 25 year guarantee for material defects. The extended guarantee only applies if the product has been installed together with an applicable control system and by an authorised electrician.
A digital guarantee certificate is e-mailed from Garantera to the user, who is then responsible for saving it and being able to present it in the event of a guarantee claim.
A product guarantee of 5 years applies to the thermostat.
Conditions roof, ground, frost production products
Ebeco AB provides a 10-year warranty for material faults
to products and accessories delivered by Ebeco hereafter
referred to as the “Products”. Should material faults occur
to the Products during the period of the warranty, Ebeco AB
agrees to repair or replace the Products without cost to the
purchaser.
Ebeco provides a 5 years warranty for material faults for the
accompanying thermostat.
The warranty only applies under the condition that installation is performed by an authorised electrician in accordance with applicable regulations and the installation instructions issued by Ebeco. This guarantee certificate including the test documentation below must be completed in full, and along with material specifications or an invoice, signed by the electrician who performed the installation. The
heating cable installation must also be documented with diagrams or drawings that show cables lengths, positions of joints, feeds, etc.
The warranty does not apply for installations performed by non-authorised electricians or if a non-authorised electrician has made changes or repairs. Furthermore, the warranty does not apply to faults that have occurred as a result of improper materials and constructions, or as a result of faulty
installation. Damage caused by vandalism, fire, lightning or water, or damage caused by carelessness, abnormal use or as a result of accidents, is not covered either.
In cases in which a material fault is covered by the warranty, Ebeco AB must be notified of this.
In cases in which a claim will be submitted under the guarantee, this guarantee certificate with the associated invoice for installation, material specifications and completed and signed test documentation must be presented.
Terms for control
Ebeco AB provides a 5-year warranty for material faults
to products and accessories delivered by Ebeco hereafter
referred to as the “Products”. Should material faults occur
to the Products during the period of the warranty, Ebeco AB
agrees to repair or replace the Products without cost to the
purchaser.
The warranty does not apply for installations performed by non-authorised electricians or if a non-authorised electrician has made changes or repairs. Furthermore, the warranty does not apply to faults that have occurred as a result of improper materials and constructions, or as a result of faulty
installation. Damage caused by vandalism, fire, lightning or water, or damage caused by carelessness, abnormal use or as a result of accidents, is not covered either.
In cases in which a material fault is covered by the warranty, Ebeco AB must be notified of this.
In cases in which a claim will be submitted under the guarantee, this guarantee certificate with the associated invoice for installation, material specifications and completed and signed test documentation must be presented.