Ebeco AB provides a 12-year warranty for material faults to cables/foil including supplied accessories and any insulation sheets in Cable Kit, Thermoflex Kit, Foil Kit, Foil 230 V and Multiflex 20-cable, hereafter referred to as the “Products”. Should material faults occur to the Products during the period of the warranty , Ebeco AB agrees to repair or replace the Products without cost to the purchaser. Ebeco AB also undertakes to restore the floor to its original condition after performed repair or replacement.
To be able to restore the surface layer, the purchaser must have saved or have access to 1 m² of the original flooring material. In wet rooms, Ebeco AB reserves the right to lay new cable and a new clinker floor above the existing so as not to break the sealing layer.
Ebeco AB provides a 5-year product warranty for supplied thermostats.
The warranty only applies under the condition that installation of the Products is performed by an authorised electrician in accordance with applicable regulations and the installation instructions issued by Ebeco. The warranty certificate including the test documentation must be completed in full, and along with material specifications, signed by the electrician who performed the installation. Furthermore, there must be photos that show the Products in their entirety after installation but before covering, or alternatively, a detailed drawing of the end connections for the cables/mats/foils and joints, as well as the exact locations of any connectors.
The extended warranty only applies under the condition that the product has been installed with Ebeco's thermostat.
The warranty does not apply for installations performed by non-authorised electricians or if a non-authorised electrician has made changes or repairs. Furthermore, the warranty does not apply to faults that have occurred as a result of use of improper materials and floor constructions, or as a result of faulty installation. Damage caused by vandalism, fire, lightning or water, or damage caused by carelessness, abnormal use or as a result of accidents, is not covered either.
In cases in which a material fault is covered by the guarantee, Ebeco must be notified of this before measures are taken.
In cases in which a claim will be submitted under the warranty , the warranty certificate with the associated invoice and completed and signed test documentation must be presented.
Extended warranty period upon registration
If the installation is registered on this form, the warranty period for the underfloor heating is extended to 25 years. For thermostats the original warranty continues to apply. All mandatory fields on the online form must be correctly filled in. Registration must occur no later than 3 months from the installation date below. Conditions and terms apply per the above.
This applies to the following products:
Cable Kit 500
Cable Kit 200
Thermoflex Kit 500
Thermoflex Kit 200
Thermoflex 45, 60 & 120