General delivery terms
Generally, the general delivery terms NL 09 apply with the following supplements, with the exception of the products of the works covered by specific warranty terms for certain product categories.
All delivery costs refer to the price free carrier (FCA Ebeco, Incoterms 2010) unless otherwise noted. Ordered goods are normally delivered the day after an order is placed unless special agreements have been concluded. Orders are shipped in packaged units or on pallets via a forwarding agent. If the transport is conducted via Ebeco’s forwarding agent, the customer will be charged according to current rates. Any transport damage must be recorded on the bill of lading upon receipt in order to be valid. These terms apply for deliveries within Sweden.
No prices are listed on the website or in the catalogues; a separate current price list applies. The prices indicated always refer to the price excluding VAT, 25%. Ebeco reserves the right to raise prices in the event of circumstances beyond our control. Price adjustments can be made without prior notice.
Terms of payment
Credit period normally 30 days net, unless otherwise agreed. After the due date, penalty interest will be charged at 10%. Any objections regarding an invoice must be submitted within 8 days after receipt to be valid. Customary credit checks are made.
Purchased items may be returned. Refunds are made with a return deduction of 20% if the item is returned undamaged in the original packaging. If the item is not in undamaged condition, Ebeco is entitled to levy a higher return deduction. Custom or modified products may not be returned. Returns sent COD will not be accepted. All product returns must be approved in advance by Ebeco. Contact Ebeco at +46 31-707 75 50 or info [at] ebeco [dot] se for further information about returns.
Ebeco reserves the right to make design modifications that can affect the performance of the product. Current product specifications are available, in addition to that mentioned, at www.ebeco.com, in the catalogue, on product sheets and in the installation instructions.
The warranty period for products is normally 2 years, unless otherwise stated.
Ebeco is not liable for any form of subsequent costs that may arise due to faulty products or failure to follow installation instructions, such as loss of production, loss of reimbursement or other indirect damage for buyers, or goods transferred to a third party. This also applies to damage to the product caused by the purchaser or a third party.
For other questions and contact, please call customer support: +46 (0)31- 707 75 50