Terms of Warranty

We have three different levels for our extended warranties depending on which category your product belongs. Click the category to which your product belongs to read more about the terms that apply. You can also find your product in the main menu to see the applicable warranty terms. For products not listed below, general terms of delivery apply.

Terms for underfloor heating products

Ebeco AB provides a 12-year warranty for material faults to cables/foil including supplied accessories and any insulation sheets in Cable Kit, Thermoflex Kit, Foil Kit, Foil 230 V and Multiflex 20-cable, hereafter referred to as the “Products”. Should material faults occur to the Products during the period of the warranty , Ebeco AB agrees to repair or replace the Products without cost to the purchaser. Ebeco AB also undertakes to restore the floor to its original condition after performed repair or replacement.

To be able to restore the surface layer, the purchaser must have saved or have access to 1 m² of the original flooring material. In wet rooms, Ebeco AB reserves the right to lay new cable and a new clinker floor above the existing so as not to break the sealing layer.

Ebeco AB provides a 5-year product warranty for supplied thermostats.

The warranty only applies under the condition that installation of the Products is performed by an authorised electrician in accordance with applicable regulations and the installation instructions issued by Ebeco. The warranty certificate including the test documentation must be completed in full, and along with material specifications, signed by the electrician who performed the installation. Furthermore, there must be photos that show the Products in their entirety after installation but before covering, or alternatively, a detailed drawing of the end connections for the cables/mats/foils and joints, as well as the exact locations of any connectors.

The extended warranty only applies under the condition that the product has been installed with Ebeco's thermostat.

The warranty does not apply for installations performed by non-authorised electricians or if a non-authorised electrician has made changes or repairs. Furthermore, the warranty does not apply to faults that have occurred as a result of use of improper materials and floor constructions, or as a result of faulty installation. Damage caused by vandalism, fire, lightning or water, or damage caused by carelessness, abnormal use or as a result of accidents, is not covered either.

In cases in which a material fault is covered by the guarantee, Ebeco must be notified of this before measures are taken.

In cases in which a claim will be submitted under the warranty , the warranty certificate with the associated material specifications and completed and signed test documentation must be presented.


Extended warranty period upon registration

If the installation is registered on this form, the warranty period for the underfloor heating is extended to 25 years. For thermostats the original warranty continues to apply. All mandatory fields on the online form must be correctly filled in. Registration must occur no later than 3 months from the installation date below. Conditions and terms apply per the above.

 

This applies to the following products:

Cable Kit 300
Cable Kit 200
Cable Kit 50
Thermoflex Kit 300
Thermoflex Kit 200
Foil Kit
Multiflex 20
Thermoflex 45
Cableflex

Terms for roof/ground/frost protection products

Ebeco AB provides a 10-year product warranty covering material faults with products and accessories supplied by Ebeco, henceforth referred to as the “Products”. If material faults should occur with the Products during the guarantee period, Ebeco AB undertakes to repair, or alternatively, provide replacement products at no cost to the buyer.

Ebeco AB provides a 5-year product warranty for supplied control units.

The warranty only applies under the condition that installation is performed by an authorised electrician in accordance with applicable regulations and the installation instructions issued by Ebeco. The warranty certificate including the test documentation must be completed in full, and along with material specifications, signed by the electrician who performed the installation. The heating cable installation must also be documented with photos, diagrams or drawings that show installation prior to covering

The warranty does not apply for installations performed by non-authorised electricians or if a non-authorised electrician has made changes or repairs. Furthermore, the warranty does not apply to faults that have occurred as a result of improper materials and constructions, or as a result of faulty installation. Damage caused by vandalism, fire, lightning or water, or damage caused by carelessness, abnormal use or as a result of accidents, is not covered either.

In cases in which a material fault is covered by the guarantee, Ebeco must be notified of this before measures are taken.

In cases in which a claim will be submitted under the warranty , the warranty certificate with the associated material specifications and completed and signed test documentation must be presented.

This applies to the following products:

F-10
T-18
Smarta Tak
Snowmat
Snowmelt
Multiflex 27
MI-60

Terms Control units

Ebeco AB provides a 5-year product warranty covering material faults with products supplied by Ebeco, henceforth referred to as the “Products”. The warranty only applies under the condition that installation of the Product is performed by an authorised electrician in accordance with applicable regulations and the installation instructions issued by Ebeco.

The warranty does not apply for installations performed by non-authorised electricians or if a non-authorised electrician has made changes or repairs. Furthermore, the warranty does not apply to faults that have occurred as a result of use of improper materials and floor constructions, or as a result of faulty installation. Damage caused by vandalism, fire, lightning or water, or damage caused by carelessness, abnormal use or as a result of accidents, is not covered either.

In cases in which a material fault is covered by the guarantee, Ebeco must be notified of this before measures are taken.

In cases in which a claim will be submitted under the warranty , the warranty certificate with the associated material specifications and completed and signed test documentation must be presented.

This applies to the following products:

EB-Therm 800, incl. sensor
EB-Therm 355
EB-Therm 205
EB-Therm 55
Electrical enclosures, small installations
Electrical enclosures, small installations
Timer